ABOUT ROCKET CRM
Meet our founders
Kyle was born in South Africa to a South African dad and an Italian mum. Kyle has spent over 10 years working in the CRM industry (8 Years with Microsoft Dynamics). Prior to setting up Rocket CRM he was working as a Senior Solution Architect for a Microsoft Gold Partner. Kyles early career was spent in Hotel management and from that he developed a passion for delivering excellent customer experiences.
Typically for a South African Kyle loves rugby and a host of other sports and is a real “people person”. His favourite weekend activity is cooking up a barbecue for family and friends.
Kyle has a keen interest in all things “techie” and a broad experience of implementing Microsoft Dynamics 365 solutions across a range of industries.
Favourite meal: Seafood
Favourite place: Barcelona
Favourite quote: “Those who fail to learn from the past are doomed to repeat it” - Winston Churchill
Keep in touch with Kyle
Iain is the “old man” of the team. He has been working in the CRM industry since 1999 and has a wealth of experience of implementing CRM for small to medium sized business teams. Iain’s focus is on “Keeping it simple” and on user adoption, he won’t be afraid to pull you back if he thinks you may be biting off more than you can chew. After all you can always add more functionality as your system develops. Prior to Rocket CRM Iain was working as a CRM Project Manager for a Microsoft Gold Partner. Despite many years in the CRM industry, Iain spent the formative part of his career as a chef and still loves to cook at weekends. He is currently learning Spanish and visits the North of Spain whenever the opportunity arises. Iain once took part in a successful cider pouring World Record attempt on a beach on Gijon with thousands of others.
Favourite meal: Spanish tapas and a bottle of Spanish cider
Favourite place: San Sebastian
Favourite quote: “If you can’t explain it to a six year old, you don’t understand it yourself” - Albert Einstein
Keep in touch with Iain
Here's what other people have said about Iain & Kyle
Extremely efficient & painless project roll out from start to completion,
Rocket got to grips with our quite complex business model & processes
quickly, the project was delivered in an agile manner allowing the
build/design to be tweaked to deliver a first class & productive model that
can be scaled going forward as we move to future phases. As the PM I'm
very happy with the outcome & my users are also.
Shaun Best - Head of CRM - The RBR Group
"Iain had a long association representing us -- and I always found that he had a practical perspective on CRM and was able to communicate technical information in a very understandable manner. His videos on using GoldMine remain a great example of breaking a lot of info into manageable pieces and then presented clearly -- still our standard."
Paul Petersen, Vice President & General Manager for GoldMine
"Kyle has been a key partner for a number of years. He has greatly helped the understanding and implementation of Dynamics within our company. Moreover he has provided valuable insights into business process design and general advice about the Microsoft ecosystem."
Sebastian Moore, Managing Director
"I have had the good fortune to work with Iain for over a decade and in that time have found him to be the most honest, reliable and easy to deal with consultant I could wish for. A consummate professional with an eye for details, while always ensuring a deadline and budget are met."
Steve Benson, Magenta Solutions
"I worked with Kyle implementing Dynamics at a converged technology provider. Kyle adopts a professional and very structured approach to development and understanding customer requirements in the first instance. He makes sure the solution will meet both the stated requirement and those less formal customer expectations. Design and solution delivery are then much easier and timely and Kyle actively demonstrated exceptional skills in managing both."
Shaun Henry, Senior Project/Programme Manager
"Iain has added great value to our small team and it's been a pleasure to work with him over the past two years"
Hannah Holman, Contracts Manager
"Iain’s philosophy of "keeping it simple” often gets the job done right 1st time round"
Ian Stockdale, AnP Consulting
"I worked with Kyle during a pan-European Dynamics CRM implementation for 450 employees, he was involved in understanding the requirements through to the implementation and roll out. Kyle’s in depth understanding of the product, along with his professional and diligent approach to the project were important factors in its success. I would highly recommend Kyle for any kind of Dynamics CRM work"
David Evans, Director at DE Consulting Services Ltd
"Working with Iain is always a pleasure. His professional attitude and enthusiasm leads to a solid working relationship that provides clarity and insightful well thought out advice."
Kate Marston, KM Design
"During our time working together I found Iain very proficient in all areas, he was good at listening to the needs of the stakeholders but was also great at questioning why they wanted something rather than just accepting that they wanted it. He continually used his knowledge and previous experience to help with problem solving and was great at clearly explaining the possible solutions to stakeholders, so they were understood.
I would thoroughly recommend Iain, he would be an asset on any project and I would be delighted to work with him again if the opportunity arose."
Joe Phippen, Project Manager
I have known Iain as a friend and a fellow professional for a number of years. I found him very sincere and hard working. His manner around friends is kind, honest, courteous and a genuinely fun guy to be around. His love of food is infectious and I would advise not go against him in a food quiz!
Preeti McGill - Territory Sales Manager