Frequently Asked Questions
CRM Managed Service
We answer the most frequently asked questions relating to CRM managed service and specifically managed service for Dynamics 365 users.
In the world of CRM, a managed service provider, also known as an MSP, is a third-party organization that manages and monitors your CRM infrastructure, the system set up, maintenance, updates and adjustments.
They can also be responsible for data backup up and recovery, security and system configuration.
A good CRM MSP will be proactive, anticipate required improvements, and offer consultancy services to ensure you continue to get the best from your system.
You can also expect a clearly defined service level agreement (SLA) to further ensure you get the very most from your supplier. Rocket CRM offers a comprehensive Dynamics 365 managed service offering.
Find out more about Dynamics 365 support.
When you consider the benefits of engaging a managed service provider; reduced downtime, maximized use of the CRM software, improved operational efficiency due to maximizing the features of the CRM, managed service is very cost-effective.
Costs can vary from supplier to supplier and larger IT consultancies will charge higher rates.
Your monthly cost may also be dependent on the level of support you require in your subscription, the number of users and sometimes managed service pricing can also be calculated based on the number of devices.
There are many benefits of engaging a third-party managed service provider and we’ll summarize some of the top benefits here:
Freeing up time - the hassle and worry over the management and maintenance of your CRM infrastructure are handed over to a specialist.
Reduced downtime – With a third-party managed service provider, the hassle and worry over the management and maintenance of your CRM infrastructure are handed over to a specialist.
Maximizing your CRM software – having access to an expert ensure that your software is correctly configured and running to the optimum. Anticipating any issues and ensuring that you benefit from the available features.
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Rocket CRM are your friendly CRM experts, who specialise in Dynamics 365 software but have wealth of knowledge in data and CRM systems.