Frequently Asked Questions

CRM Managed Service

We answer the most frequently asked questions relating to CRM managed service and specifically managed service for Dynamics 365 users.

What is managed service for CRM?

In the world of CRM, a managed service provider, also known as an MSP, is a third-party organization that manages and monitors your CRM infrastructure, the system set up, maintenance, updates and adjustments.

They can also be responsible for data backup up and recovery, security and system configuration.

A good CRM MSP will be proactive, anticipate required improvements, and offer consultancy services to ensure you continue to get the best from your system.

You can also expect a clearly defined service level agreement (SLA) to further ensure you get the very most from your supplier. Rocket CRM offers a comprehensive Dynamics 365 managed service offering.

Useful links:

Find out more about Dynamics 365 support.

Why a GOOD CRM partner is worth their weight in gold

Is crm managed service expensive?

When you consider the benefits of engaging a managed service provider; reduced downtime, maximized use of the CRM software, improved operational efficiency due to maximizing the features of the CRM, managed service is very cost-effective.

Costs can vary from supplier to supplier and larger IT consultancies will charge higher rates.

Your monthly cost may also be dependent on the level of support you require in your subscription, the number of users and sometimes managed service pricing can also be calculated based on the number of devices.

Useful links:

Dynamics 365 support

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Why a GOOD CRM partner is worth their weight in gold

What are the minimum hours for managed service?

With Rocket CRM our minimum managed service hours is 1 hour per month per ten users. Or 2 hours for up to users. This is quite typical of a managed service provider (MSP).

Contact us for more information or to discuss your requirements.

Find out more about Rocket CRM Managed Service

What are the benefits of managed service for CRM?

There are many benefits of engaging a third-party managed service provider and we’ll summarize some of the top benefits here:

Freeing up time - the hassle and worry over the management and maintenance of your CRM infrastructure are handed over to a specialist.

Reduced downtime – With a third-party managed service provider, the hassle and worry over the management and maintenance of your CRM infrastructure are handed over to a specialist.

Maximizing your CRM software – having access to an expert ensure that your software is correctly configured and running to the optimum. Anticipating any issues and ensuring that you benefit from the available features.

 

Useful links:

Why a GOOD CRM partner is worth their weight in gold

Rocket CRM offer a comprehensive Dynamics 365 managed service. Contact us to find out more:
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If you need more advice,  drop us a message and we'll be happy to help.

Rocket CRM are your friendly CRM experts, who specialise in Dynamics 365 software but have wealth of knowledge in data and CRM systems.