Microsoft Dynamics 365 Customer Service illustration showing customer service agent next to software on screen

Microsoft Dynamics 365
Customer Service

Transform your service and delight customers with Microsoft Dynamics 365 Customer Service

Happy customers are loyal customers and your brand advocates. Doing good business makes business sense. So, how do you delight customers in today's fast-paced world?

Customers expect more and they want information quickly and on the go. This means being where your customers are and having the information they need there and then. To do this, you need the right systems and customer service tools to hand.

 How Microsoft Dynamics 365 Service can help you improve customer satisfaction.  

Microsoft Dynamics Service offers everything your customer service team needs to be able to meet and exceed your customers' expectations wherever they are and whatever device they happen to be using.

Built on the Power Platform and working in synchronicity with other modules such as Microsoft Dynamics 365 Sales and Microsoft Dynamics 365 Marketing, it is part of a larger unified CRM system with powerful capabilities.

Drive loyalty by delivering a personalised service

Customers want to be viewed as individuals not a number and that’s why personalisation is so crucial in today's world. Show your customers how you value them, by delivering personal experiences.

Thanks to detailed customer service insights, your service team can gain a full 360 view of the customer's journey. This customer knowledge, combined with an easy-to-use dashboard means your service agents can quickly get up to speed and make informed decisions that help the customer there and then.

computer monitor displaying 5 stars, smile icon and chatbot
customer service agent next to dektop monitor showing website

Self-service for your customers

Empower your customers to be to find the right answers quickly and without the wait. With Knowledge Base, customers can resolve their own issues, lessening the reliance on your customer service agents.

This handy feature can also be used by your agents helping them access answers and resolve cases quickly and accurately. Improving the customer experience whilst simultaneously, driving productivity in your service team.

Empower your service agents

With a unified and seamlessly integrating system, your service team will have all the tools they need to be able to exceed customer expectations. With customer insights, knowledge base, and the assistance of virtual agents, they are able to work efficiently and effectively.

With streamlined communications and case management, you will boost productivity and efficiency without losing sight of the customer. The system works to place your customers at the heart of every interaction.

Female customer service agent with ligh bulbs and stars

Proactive customer service monitoring

Be one step ahead and address possible issues before they occur with powerful data analysis. By taking action early, you can avoid future problems and maintain customer satisfaction, resulting in improved customer retention.

And with Customer Voice, customer surveys, and reviews, your organisation can gain invaluable insight and understanding.

Implementing Microsoft Dynamics 365 Service

Rocket CRM is a fast-growing Microsoft Dynamics 365 Partner. We've grown quickly simply because we like to do things right the first time. So when it comes to implementing a new CRM system for a client, we can quickly and accurately understand the data and CRM needs of your business.


Our experience, skills, and expert ability to make the complex simplistic means a painless CRM project for our clients. From the initial consultation to fact-find and then roll out, we're there supporting you every step of the way. 

If you need us for ongoing support, no problem, we also offer a managed service, for your complete peace of mind. Find out more.

Why Choose Rocket CRM?

Rocket CRM is London based Microsoft Dynamics 365 partner, highly experienced, but also capable of making the complex simple. We take the time to dig deep and understand your business so that we can build a customer service CRM system that is built around the unique needs of your organisation. 

Our mission is to help small to medium-sized companies and charities grow.

We offer completely free 30-minute consultations with no catch, no ulterior motives other than to share our extensive CRM knowledge.