Delight customers by delivering personalised and responsive customer service

Microsoft Dynamics 365 Customer Service gives you all the tools needed to deliver better customer experiences.

Microsoft Dynamics 365

Customer Service Features

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Customer satisfaction

Microsoft Dynamics Service empowers customer service teams to surpass expectations on any device or location. Part of the unified CRM system, it collaborates seamlessly with Microsoft Dynamics 365 Sales and Marketing, offering robust capabilities built on the Power Platform.

Empower agents

With customer insights, Knowledge Base, and virtual agents, your service team will have everything they need to place as your customers at the heart of every interaction and deliver better experiences. With streamlined communications and case management, productivity will soar.

Personalised service

Deliver personalised experiences to customers by understanding and valuing their individuality. Customer service insights provide a 360-degree view of the customer's journey, enabling agents to make informed decisions and act promptly using an easy-to-use dashboard.


The Knowledge Base customer portal allows customers to find answers instantly, reducing the need for agent support. It empowers self-resolution, freeing agents to focus on critical issues. When customers seek human assistance, agents access the Knowledge Base to provide swift answers and case resolution.

Be proactive

Be one step ahead and nip potential customer issues in the bud early with powerful data analysis. And use the feedback tool, Customer Voice, to gain valuable customer insights and make better decisions.

Rapid implementation

Get up and running with your new CRM system quickly and with minimal fuss with our talented and skilled team onboard.

Tell us about your Customer service CRM needs.

Integrating your sales, marketing & service data 

Using Dynamics 365 Sales, Marketing or Customer Service together results in better collaboration and instant real-time access to customer data at any point in the customer journey.

Dynamics 365


Dynamics 365


Implementing Microsoft Dynamics 365 Customer Service

Engage experts who can quickly get to grips with what your business needs and translate that into a customised CRM solution. Rocket CRM is famed for making the complex simple and going the extra mile, resulting in a stress-free CRM project for you.

Our approach to implementation

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Need ongoing support? Learn about managed service

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