In the world of CRM, a managed service provider, also known as an MSP, is a third-party organization that manages and monitors your CRM infrastructure, the system set up, maintenance, updates and adjustments.

They can also be responsible for data backup up and recovery, security and system configuration.

A good CRM MSP will be proactive, anticipate required improvements, and offer consultancy services to ensure you continue to get the best from your system.

You can also expect a clearly defined service level agreement (SLA) to further ensure you get the very most from your supplier. Rocket CRM offers a comprehensive Dynamics 365 managed service offering.