Dynamics 365 and Microsoft 365 licensing options

Microsoft Dynamics 365
Customer Service

We can help you get the best value from your Microsoft Dynamics 365 licenses. 

Microsoft Dynamics 365 provides a multi-tiered licensing model, with a vast array of different licensing types within each group. Granted, this wide choice of options can make it a little complex, Rocket CRM can help you navigate your options with ease so that you get the best possible value for your business or charity.

Microsoft Dynamics 365 licensing explained

Microsoft Dynamics Service offers everything your customer service team needs to be able to meet and exceed your customers' expectations wherever they are and whatever device they happen to be using.

Built on the Power Platform and working in synchronicity with other modules such as Microsoft Dynamics 365 Sales and Microsoft Dynamics 365 Marketing, it is part of a larger unified CRM system with powerful capabilities.

Microsoft Dynamics 365 License benefits

FLEXIBILITY  

You can mix and match different types of licenses to accommodate the specific needs of your business and save money in the process. 

HIGH VALUE 

You can choose from highly competitive offerings with a low total cost of ownership. 

SIMPLE 

You acquire licenses based on the functionality you require, rather than how you access the system. 

Microsoft Dynamics 365 Licenses

Microsoft Dynamics 365 license types

Broadly speaking, the most common types of Microsoft Dynamics 365 license types are: 

Single App

A Single App license gives a user access to a specific area of the system, such as Sales or Service. The user can use all the functionality in the specific App as well as have 'light touch' access to other areas of the system. 

Additional Apps

If a user requires functionality across multiple functions, additional Apps can be bolted on at a reduced rate to allow them the additional functions they require. As above, these users will still have light touch access to the other areas of the system. 

Team Member

The Dynamics 365 for Team Member license is designed for users who are not tied to a particular function, but who require basic Dynamics 365 functionality. This license includes read access, as well as some, write access for select light tasks across all Dynamics 365. 

Help with selecting the right licenses

We can help you select the best license type for your specific business needs so that you get the right access without paying more than required to do so.  

Why Choose Rocket CRM?

Rocket CRM is London based Microsoft Dynamics 365 partner, highly experienced, but also capable of making the complex simple. We take the time to dig deep and understand your business so that we can build a customer service CRM system that is built around the unique needs of your organisation. 

Our mission is to help small to medium-sized companies and charities grow.

We offer completely free 30-minute consultations with no catch, no ulterior motives other than to share our extensive CRM knowledge.