Our Fully Managed Service incorporates everything you need for peace of mind. Unlimited break/fix support for any issues you have. This is backed up by SLA to give you confidence you’ll get a response within the time-frame you require. We also include access to our self-service portal, that includes our knowledge base to cover any how to type questions that you may have along with some documented fixes that can implemented by you, to speed up the resolution.  To assist you in an ongoing capacity, we arrange a regular call to talk to you about how you’re getting on, new features and functionality within Dynamics 365 that we think you can take advantage of, what help you may need or even just the next steps in your Dynamics 365 journey.

Backing all this up, we include a set amount of consultancy time. This gives you peace of mind that if something is not covered by break fix support, you have set requirements you need completing or you want to implement the things we've suggested in the monthly call, can be addressed using the hours you've accumulated.