When it comes to customer relationship management (CRM) solutions, Microsoft Dynamics 365 stands out as one of the most robust and flexible platforms available.
However, if we’re truthful, its variety of licensing options makes navigating the licensing landscape a bit of a challenge. And, frankly, we know that’s off-putting for many. We also know of many businesses that have come to us for help with making sense of their licensing needs, and we have saved them £1000s in doing so. Whether you’re eager to streamline operations or simply exploring and comparing CRM solutions, understanding how to get the most out of Microsoft Dynamics 365 licenses is essential.
Frequently Asked Questions About Microsoft Dynamics 365 Licensing
Now, let’s answer some of the most common questions we are asked about Microsoft Dynamics 365 licensing:
- Is Dynamics 365 Licensing Expensive?
The cost of Dynamics 365 licenses can vary depending on the options you choose. However, the platform’s flexibility allows businesses to select only the features they need, thereby avoiding unnecessary costs. Working with an experienced Dynamics 365 partner can help ensure you get the best value for your specific needs, ensuring cost efficiency. And when you consider the long-term return of your CRM platform, the licensing costs pale into insignificance.
- Can Charities Get Discounts on Dynamics 365 Licenses?
Yes! In fact, charities can receive substantial discounts on Dynamics 365 licenses, up to 60% off for registered not-for-profits. Which is a fantastic opportunity for charities to leverage powerful CRM without the hefty price tag. You have to be a registered charity in England, Scotland, and Northern Ireland to be eligible for these discounts. We’ve helped many organisations save significantly, allowing them to invest more in their missions.
- Can You Get Microsoft Dynamics 365 for Free?
While Microsoft Dynamics 365 is not available for free permanently, the company does offer a 30-day free trial for Dynamics 365 Sales. This allows businesses to test the platform and assess how it meets their needs before committing to a license.
- How Much Does a Dynamics 365 License Cost?
The cost of a Dynamics 365 license depends on several factors, including the specific applications and functionalities you need. As of 2025, the price for the Sales Professional starts from £50 per user per month (If paid yearly). For organisations with simpler needs, Power Apps may provide a more cost-effective solution, with prices starting from £18 per month per user for Power Apps Premium upwards. That’s enough for a single user to get a Power Apps database provisioned and get up and running. At Rocket CRM, we typically use a combination of Dynamics and Power Apps licenses to offer the best price for the customer’s specific needs.
5. What types of Microsoft Dynamics 365 Licenses are there?
The most common types of licenses in Microsoft Dynamics 365 include Single App License, Additional App Licenses and Team Member:
Single App License
A Single App license gives a user access to a specific area of the system, such as Sales or Service. The user can use all the functionality in the specific App as well as have ‘light touch’ access to other areas of the system.
Additional App Licenses
For users who require access to multiple functions, additional Apps can be bolted on at a reduced rate to provide the additional functions they need. These users will still have light-touch access to the other areas of the system.
Team Member License
The Dynamics 365 for Team Member license is designed for users who are not tied to a particular function but who require basic Dynamics 365 functionality. This license includes read access, as well as some write access for select light tasks across all Dynamics 365. This is a cost-effective choice for those who don’t require full access to specific apps.
Microsoft Dynamics 365 offers a multi-tiered licensing model, providing much-needed flexibility but also resulting in considerable complexity. The vast number of licensing options—ranging from single app licenses to team member access—can be confusing. However, don’t be put off, as this flexibility allows businesses to tailor their CRM licensing to their exact needs and, in many cases, save money by only paying for what they truly require. And that’s when it pays to have a Dynamics 365 partner carry out that job for you.
6. What are the Key Benefits of Microsoft Dynamics 365 Licensing
Despite its complexity, there are several benefits to Microsoft Dynamics 365 licensing:
- Flexibility at its Best
It’s possible to mix and match different types of licenses to accommodate the specific needs of your business and save money in the process.
- High Value
With a focus on providing a low total cost of ownership, Dynamics 365 licenses offer exceptional value. Through your licenses, you gain access to a powerful set of tools without breaking the bank, which is crucial for businesses looking to balance performance and cost-effectiveness.
- Simplicity in Acquisition
Dynamics 365 allows you to acquire licenses based on the functionality you require, rather than how you access the system. Again, this offers greater simplicity once you understand the methodology.
Wrapping Up
Choosing the right Microsoft Dynamics 365 license is key to maximising the platform’s potential without overpaying. Thereby maximising the ROI. With the right advice and expertise, you can navigate the complexity of Dynamics 365 licenses with ease and confidence.
At Rocket CRM, we’re here to guide you through every step, ensuring your organisation makes the most out of its Microsoft investment.
Ready to optimise your Dynamics 365 licenses? Get in touch with us for a comprehensive license review today. Let’s make sure you’re getting the best possible value! Request a free license review.
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ABOUT ROCKET CRM
Rocket CRM is a Microsoft Dynamics 365, and a platinum Click accredited partner, helping small to medium-sized businesses and charities harness the power of scalable CRM technology. Our mission is to make powerful CRM software simple with custom-built, user-focused solutions.
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