CRM Project
User Adoption Tool-tip: Interactive Tag Charts
What is a tag chart One of my favourite features of the new Unified Interface for Dynamics 365 is tag charts. Interactive tag charts have been around for a while, but you may not have heard of them until now, as they previously only appeared in the Interactive Service Hub. The Tag chart is an…
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Microsoft Dynamics 365 Team Licenses explained
Flexible licensing is one of the strong features that makes Dynamics 365 such a compelling CRM choice. A Plan license allows access to everything under the sun! An App license gives access to a particular function set such as Sales, Service, Marketing, Projects and Field Service. There is a third level of licensing, which we…
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What are leads in Dynamics 365?
Actually this is a very common question for people that are new to using Dynamics 365. When customers are first introduced to Dynamics 365 they often need guidance on the difference between leads and opportunities and how they both fit into the overall sales process. Furthermore what’s the difference between a lead and a contact…
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CRM has gone Live…what next?
Post Go Live So, you’ve just been through the excitement of the CRM project Go Live. The legacy system has now been disabled so even the most hardened resisters to change are now being forced to use the new system. You, as the CRM administrator, are now to going to start really earning those CRM…
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Risk Management in CRM Projects: What you don’t know can kill your project
The first thing to say is that all projects have risks. There might be a risk of not completing the project on time, a risk of never realising the expected benefits because the scope and requirements keep changing or simply because they weren’t defined clearly enough in the first place. Risks can take multiple forms…
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There is only one thing worse than training employees and losing them, and that’s not training them and keeping them
This great quote from business “guru” Zig Ziglar and really nails the importance of taking employee training seriously Effective employee training is key to a successful Dynamics 365 implementation. Time and time again we come across failed implementations that are technically and logically sound but ultimately were seen as failed projects. This is because insufficient…
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Change Management in CRM Projects: The other side of the coin
Imagine a CRM project as a coin, on one side is the Project Management and on the other side is Change Management. Both are equally important for a CRM project to succeed however we often still tend to only focus on one side of the CRM project coin. The problem is that all too often…
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Sounds like a (CRM project) plan
A Critical part of your CRM project planning is the baseline plan for implementation. It is very important that everyone agrees and commits to the plan in order to manage everyone’s expectations and for it to be achievable. If you have been assigned to work on a CRM project for your organisation, you will have…
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